Frequently Asked Questions
Can I pick up my order if I’m in the Des Moines area?
We do allow local pickup! Place the order online, then email us or call us immediately to inform us that you would be pickup up the order and arrange a date/time. We’re in West Des Moines, Iowa. Of course, shipping fees would not be applied.
When will I receive my order?
For ground deliveries within the US, please refer to the UPS map for approximate delivery time. Once your order has been dispatched, you shall receive tracking information via email for the package. We typically dispatch orders within one business day.
Do you ship internationally?
We ship internationally to most countries, and we use US Postal Service to ship the items. Certain restrictions may apply. Shipping charges vary greatly depending on country, package weight and dimension as well. Please contact us via email or phone to inquire about purchases being sent outside of US/Canada.
Do you ship to military (AFO/PPO), or PO Box addresses?
We do send to military and PO Box addresses. We would use Priority Mail by US Postal Service. Shipping charges vary depending on package weight and dimension. Please contact us via phone to place orders that are being sent to Military or PO Box addresses.
Do you offer gift wrap?
We offer gift wrap for a fee of $3.99 to $4.99 per item, depending on the wrapping paper of choice, regardless of the size of the item (except for some bulky items). We offer a variety of wrapping paper options which can be viewed and selected during checkout. You may also attach a note free of charge, and we will handwrite it on a card for you.
Please note, we cannot gift wrap items shipped outside of the US due to customs/clearance that could render the gift wrap being torn open for inspection.
Do you have gift certificates?
Yes! Gift certificates are available for amounts of $5 to $500.
Tell me more about KangarooBoo Gift Certificates
- KangarooBoo’s gift certificates do not expire.
- It will never lose money over time due to inactivity.
- It cannot be redeemed for cash or transferred.
Can I create a Gift Registry on KangarooBoo?
Yes! You can even create multiple Gift Registries with the same login account. One for the Baby Shower for the new baby, one for Timmy’s upcoming birthday, and so on. Click on Gift Registry here or at the top menu. If you need assistance at any point, please contact us and we’d be happy to help.
Do you charge sales tax?
As required by law, we charge 6% sales tax on purchases shipped within Iowa.
How do I return an item?
Please refer to our Return Policy for instructions.
How do I exchange an item?
You can return that item and then place a new order for another item. Please refer to our Return Policy for instructions.
Where are your toys made?
Each product page shows the country of origin for that particular product in “The details” section. This section also includes other information such as recommended age, product dimensions, etc.
Furthermore, at the left hand column of the website there is a section called “Made In” and from there you can choose the countries of origin that you wish.
In case you might want to exclude all China-made toys, we’ve done just that for you. Click on Not Made in China. Clicking on “view all at once” will display all of them.
We select our vendors and toys carefully and do not offer anything that we would not let our own children play with.
Do you have buttons for me to display on my website/blog?
Yes we do! See here for a selection of buttons. Thank you!
What does Add to Favorites (on each product page) mean?
Favorites is similar to bookmarking. See an item that you may want but aren’t very sure yet, and don’t know if/when you’ll come across it again during browsing? Add it to your Favorites to keep track of them easily.
I don’t see my question listed here. What do I do?
Please contact us via phone or email. We would be glad to answer any questions you may have.